Archives For Leadership

Andy Stanley on 3 Keys to Creating High Performance Teams

Kent Shaffer —  October 5, 2012

At Catalyst Conference 2012, Andy Stanley of North Point Community Church (Alpharetta, GA) discussed how to create high performance teams.

Teams are important because of synergy. Churches get people to give them money to create volunteer positions for them to fill.

If you don’t know why something is working when it is working, you won’t know how to fix it when it breaks.

But leaders are generally bad at evaluating things that work. Leaders tend to be good at evaluating problems. This is why church leaders tend to blame things that break on people rather than systems. You might not need a new youth pastor; you might need a new system.

When you see something working well, ask, “Why is this working so well?” The reason things work well at churches is because of high performance teams. Regardless of the size of your ministry, you want and need high performance teams.

You need action-oriented people who have extraordinary clarity around what are we doing, why are we doing it, and why are we doing it here?

Irreducible Minimums for High Performance Teams

#1 :: Select performance-oriented people and position them for maximum people.

Recruit doers and not thinkers.
If you have to choose between a doer and a thinker, choose a doer. It is much easier to educate a doer than it is to activate a thinker. Jim Collins says, “If you have the right people on the bus, the problem of how to motivate people largely goes away.” Great vision without great people is irrelevant.

Put people where they can create their greatest contribution.
Albert Einstein says, “Everyone is a genius, but But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.” You’ve got to figure out a way within your organization to get the best people in the right roles. It usually takes bypassing the politics of who deserves the role by tenure.

Everyone on the team needs to feel the interdependency of the team.
Speak to your staff and volunteers so that they understand the interdependency. The senior pastor depends on the children’s ministry volunteers in order to do what he does. Every role is essential to the whole ministry. Interdependency won’t be felt unless key leaders makes people feel valued and that their roles are important.

#2 :: Clarify the what and why.

Performance oriented people like to win.
You must clarify the win for every staff and volunteer position. When you clarify the win, it becomes the magnetic north for the energy and get-it-done doers of the organization. When you don’t define the win, each individual will define it for themselves.

Teams dissolve when the problems are all solved.
Conversations about change don’t begin around conversations about the problems. Conversations about change begin around conversations about a common goal.

You have to organize to the what.
Once you clarify the win/what, you must create an organization where all of the resources are allocated to that win. Don’t force your staff and volunteers to have to work around what your organization was structured for. Nothing frustrates high energy people more than having to do work arounds. The lion’s share of your time and money must go to getting critical mass.

#3 :: Orchestrate and evaluate everything.

Orchestrate means this is how we don it here until further notified. Great teams never depend on individual thinking and creativity. Great teams know exactly what the play is when it is called. Linebackers don’t get creative except when in trouble. Orchestration is the elimination of discretion. High performance teams stick with the playbook.

Orchestration brings consistency and predictability to all of your processes. Orchestration will make your organization seem more personal.

Evaluate everything.
Create a feedback loop.

As a leader you must stay close to critical events, or you will default to numbers, which get exaggerated. Figure out how to get close to key events in your church. Has your organizational growth pushes you so far back that all you see is numbers? Numbers are never accurate. See it for yourself as often as possible, and create meetings in between to learn more than numbers.

What you are doing is so important.

Special thanks to Skylark Audio Video for covering my travel expenses so that I can live blog the conference for you.

Matt Chandler on 4 Things We Inherit from God

Kent Shaffer —  October 5, 2012

At Catalyst Conference 2012, Matt Chandler of The Village Church (Flower Mound, TX) discussed the believers’ inheritance from God.

What the Holy Spirit does is illuminate, and we need to illuminate our hearts by being honest about where we actually are and ask the Holy Spirit to help us. Ask to be broken because we like ourselves a lot.

Galatians 4:21
21 Tell me, you who desire to be under the law, do you not listen to the law? 22 For it is written that Abraham had two sons, one by a slave woman and one by a free woman. 23 But the son of the slave was born according to the flesh, while the son of the free woman was born through promise. 24 Now this may be interpreted allegorically: these women are two covenants. One is from Mount Sinai, bearing children for slavery; she is Hagar. 25 Now Hagar is Mount Sinai in Arabia;[e] she corresponds to the present Jerusalem, for she is in slavery with her children. 26 But the Jerusalem above is free, and she is our mother.

There are those that believe that their justification is by their obedience to rules. Paul doesn’t expect us to be out from under obedience to the law but out from under the weight of the law. Be obedient to what God wants you; don’t try to follow what God has for someone else.

Two children were born to Abraham. One was born of the flesh without God’s help. The other was a miraculous gift from God.

Justification is the crown jewel of our salvation, and that justification is by grace from a just judge. What justification leads to is our sonship – that we are sons and daughters of God.

Romans 8:14-17
14 For all who are led by the Spirit of God are sons[a] of God. 15 For you did not receive the spirit of slavery to fall back into fear, but you have received the Spirit of adoption as sons, by whom we cry, “Abba! Father!” 16 The Spirit himself bears witness with our spirit that we are children of God, 17 and if children, then heirs—heirs of God and fellow heirs with Christ, provided we suffer with him in order that we may also be glorified with him.

Sonship is the vitality through which ministry flows. You are not a black sheep of the family but a co-heir of Christ.

4 Things We Inherit

  1. We get God Himself
    Psalm 4:7 says, “You have put more joy in my heart than they have when their grain and wine abound.” Psalm 73:25-26 says, “Whom have I in heaven but you? And there is nothing on earth that I desire besides you. My flesh and my heart may fail, but God is the strength[a] of my heart and my portion forever.” We get God in good times and in bad times. It doesn’t matter what we accomplish, all we have got is Him.
  2. One day we will get resurrected.
    Read 1 Corinthians 15. There will be a day when death no longer has a sting and there is no loss.
  3. We get the world.
    Psalm 2:8 says, “Ask of me, and I will make the nations your heritage, and the ends of the earth your possession.” Romans 4:13 says, “For the promise to Abraham and his offspring that he would be heir of the world did not come through the law but through the righteousness of faith.” God does not need you to spread the gospel, but He is offering you a chance to play.
  4. Suffering and rejection.
    2 Timothy 3:12 says, “Indeed, all who desire to live a godly life in Christ Jesus will be persecuted.” If you contextualize Jesus to the point that no one is offended, you are not preaching Jesus. John 16:33 says, “I have said these things to you, that in me you may have peace. In the world you will have tribulation. But take heart; I have overcome the world.” It is not unloving of God to wound you now so that you might have everlasting joy in eternity. God is going to do surgery and then plant us where He needs us so that we can live as sons and daughters. Be faithful where you are.

Special thanks to Skylark Audio Video for covering my travel expenses so that I can live blog the conference for you.

Craig Groeschel on 4 Phases of God’s Leading

Kent Shaffer —  October 5, 2012

At Catalyst Conference 2012, Craig Groeschel of (Edmond, OK) discussed the four phases of God leading you.

Acts 20:22-24
22 And now, behold, I am going to Jerusalem, constrained by[c] the Spirit, not knowing what will happen to me there, 23 except that the Holy Spirit testifies to me in every city that imprisonment and afflictions await me. 24 But I do not account my life of any value nor as precious to myself, if only I may finish my course and the ministry that I received from the Lord Jesus, to testify to the gospel of the grace of God

Some of you may be in a transition where you are happy with where you are, but you feel a stirring inside for something else.

4 Phases of God Leading You

  1. The Spirit’s prompting.
    This is when you are compelled by the Spirit. God will often speak in the small ways throughout everyday life. Trust these subtle nudges from the Spirit. When God speaks to you and prompts you in those ways, pay attention to what God says.
  2. Certain uncertainty.
    If God showed you all the details, you might want to run and hide. To step towards your destiny, you have to step away from your security. You may not know all the details, but you must be faithful to take the next step of obedience. Without faith it is impossible to please God. If you are not leading with a little uncertainty every now and then, you are not leading by faith.
  3. Predictable Resistance
    If you are not ready to face opposition for your obedience for God, you are not ready to be used by God. Everything new and effective for the Kingdom of God will be met with resistance. Sometimes it is in the rough times that God does the most inside of you. God wants to do more in you before He does more through you. Don’t worry when you are being criticized; worry when you are not. If you aren’t being criticized, you aren’t doing squat.
  4. Uncommon Clarity
    Very few people achieve the state of uncommon clarity, yet this is where God wants people to be. Count your life as nothing except for serving Christ. When you have this type of clarity, you have the ability to say no to all the good things that come your way and focus on what is great.

3 Levels of Influence

  1. I want to make a name for myself.
    At this level, you have to think that you are good enough to do this.
  2. I want to make a difference in the world.
    This is a big step up that recognizes you can’t do it on your own. It uses teamwork and says, “We are good.” Whenever you think you are the best, you are full of pride, and you will not be blessed.
  3. I want to make history for the glory of God.
    This is what we were created to do. This attitude says, “I’m not good. We’re not good. Only God is good.” When you get to the place where you realize that it is not about us then, suddenly you realize that God can use you to do something where the lost are fed and the broken are healed.

We aren’t going to settle for making a name because it is not about us. Be radical enough to take a step of faith.

Special thanks to Skylark Audio Video for covering my travel expenses so that I can live blog the conference for you.

Andy Stanley: 3 Responses that Make a Leader

Kent Shaffer —  October 4, 2012

At Catalyst Conference 2012, Andy Stanley of North Point Community Church (Alpharetta, GA) discussed what makes a leader.

People are made leaders. God makes leaders.

Insight alone does not make a leader. When you hear a great leader tell their story, they rarely mention podcasts, conferences, articles, or information.

What makes a leader?

  1. Unexpected opportunity
    A leader may not be the first to recognize opportunity, but a leader is the first to seize opportunity.
  2. Unavoidable adversity
    All leaders face adversity.
  3. Unquestionable calling
    A leader sees a need that isn’t being met and has a burden for it that they just can’t shake.
But it wasn’t the opportunity, adversity, and calling that makes a leader. It is the response to those 3 that make a leader.
Is God calling you out of ministry or a nonprofit to go back to the workplace because you have a burden to be there? It is not God’s calling on your life that makes you a leader. Your response to that calling is what counts.
As you evaluate your response to unexpected opportunity, unavoidable adversity, and unquestionable calling, you need to write a story worth telling. The younger you are, the more important your responses will be, but the younger you are, the less consequential your responses will feel.
You don’t have control over this other than how you respond.
Moments that shaped me (Andy Stanley):
  1. My parents always told me, “God has a plan for your life, and you don’t want to miss it.” My parents taught me to pray about it every night.
  2. My dad refused to make decisions for me. Instead, he encouraged me to pray about it.
  3. As a freshman in college, the youth minister asked me to start a Bible study. He said, “I have a position and a title, but you (Andy) have influence, and I want you to use it.” It was the first time in my life I was thrown into an arena and didn’t know what to do. There is something powerful in that experiences that shapes and makes you.  God may choose you for an unexpected calling that you feel totally unprepared for.
  4. As a young minister tensions arose between the church I was a part of and the local homosexual community. I saw the local Methodists reach out to them lovingly and invite them to worship, and it impacted me. I saw a need to preach to our congregation about homosexuality in an era when there were no sermons about any type of homosexuality. Pay attention to the tension. Every once and awhile, you will be disturbed deeply by something, and you need to pay attention to that tension. Pay attention to the tension because that his how callings are placed on us. This is how God makes a leader. He stirs our heart.
The greatest thing you do as a leader may not be what you do but who watches what you do. Your children and grandchildren will be watching. Not only do actions speak louder than words, but sometimes they echo into the next generation.
God gets more mileage out of adversity than anything else. It is fun to open our hands and watch God put something there. But there is something very shaping when God starts taking things out of your hands.
You have no idea what hangs in the balance of your decision. Your response will make you. Your response is what God will use to make you the leader you need to be if you will lean into that opportunity, face adversity, and embrace your calling.

Special thanks to Skylark Audio Video for covering my travel expenses so that I can live blog the conference for you.

Tullian Tchividjian: Living by Grace vs Living by Law

Kent Shaffer —  October 3, 2012

At Catalyst Conference 2012, Tullian Tchividjian of Coral Ridge Presbyterian Church (Ft Lauderdale, FL) discussed how grace or law determines how you live.

Your identity is shaped by either grace or law. I don’t think Christian leaders think deeply enough about the human condition and the why behind the what.

Life by Law

When we root our identity in anything other than Jesus, we become enslaved. Things must go our way.

As a preacher, I have felt like I need the congregation to like my preaching in order for me to have value. That is life by law! We see life by law play out in a thousand different ways in our life.

When you decide to live life according to law, you think it is up to you to do everything. Slavery according to the Bible is self-reliance, and that is where it all started in Genesis 3 when the serpent says, “You can be like God!” The world says the bigger you are, the freer you will be. It is simply not true.

If law is all there is, then all of our pursuits become a burdensome self-rescue project. It is all law – you must do. And it leads to nothing but despair.

Life by Grace

Grace alone is what frees us from the law. The gospel of grace liberatingly declared that in Christ we already are. Grace reveals that our true identity is in Christ.

If you are a Christian, who you are (your background, abilities, resources) has nothing to do with you. At first that may seem like bad news, but it is great news. Your identity is rooted in Christ’s performance, not yours. It is rooted in Christ’s abilities, not yours. It is liberating!

Somewhere along the way, we’ve adopted the idea that who you are is what others think of you. Because we are so addicted in finding our identity and worth by what others think about us, we are lost. We’ve come to believe that the core of our identity is grounded in who we are and our strengths.

We need people to think we are great, but we know that if they know the truth, they wouldn’t think we are great.

The gospel announces that because Jesus is extraordinary, you are free to be ordinary. What others think of you doesn’t rattle what your true identity in Christ is. The gospel comes as good news.

Freedom happens when we finally see that we can’t fix ourselves. Life by law is do, do, do; your worth is anchored in your doing. Life by grace is done, done, done; your worth is anchored in what Christ has done.

Special thanks to Skylark Audio Video for covering my travel expenses so that I can live blog the conference for you.

2 Approaches to Ecumenical Studies

Kent Shaffer —  September 11, 2012

I began studying different denominations a year before I started Church Relevance. I knew I needed to learn what they believe, how they talk, and how the live out the Bible in order to grow outside of my own theological bubble and explore ministry on an ecumenical level.

It has been a slow journey, but like a cogwheel, my understanding both spiritually and culturally has gained momentum and made dramatic shifts within the last year and even more so within the last 3 months.

Of course, the Holy Spirit gets credit for the spiritual insights, and last fall marks the beginning of my greatest spiritual awakening yet. But unfortunately, studying ministry and its methods are often just as much or more about culture than it is about Scripture. People’s behavior, beliefs, and social environment outside of God’s Word determine much of how they choose to interpret and live out the Bible.

So the Holy Spirit gets credit for spiritual insights, but you have to act like an anthropologist if you want to understand the methods and cultural idiosyncrasies of each denomination and theology. Because humanity is flawed, we seem compelled to take spiritual insights and then build upon them with our own ideas using our own strength.

The Same Tree but Different Angles

Five years ago, a retired minister named Leon Blackwell generously gifted me 600 books from his library. During his decades of travel, he visited countless used book stores collecting the best theological works and Bible commentaries he could find regardless of their denominational background. He gave me this advice:

The Bible is like a tree that stays the same but looks different from each angle. When you read different theological perspectives, it gives you glimpses of the same tree from different angles. And the more you read, the better you understand the tree as a whole.

I’ve found this to be true in my own life. As I study different opinions of Scripture and the Great Commission and then judge those perspectives through my own study of Scripture, I find it tremendously more insightful and quite effective at revealing my cultural blindspots.

2 Approaches: Stained Glass vs Melting Pot

Here are two approaches that have both worked well for me in better understanding Christian cultures. Both are theories.

I have spent a few years trying to learn firsthand from the opposite ends of the church spectrum – seeker sensitive, Reformed, charismatic, emergent, missiological, organic, Orthodox, denominational, liberal, Anglican, Catholic, Orthodox, and more. It has left me with an eclectic group of friends. Many of whom think each other are heretics.

For me, the key to finding the best insights is to talk to the leaders on the fringe of each niche. I find their ideas so highly concentrated that it is easier to see the underlying strengths and weaknesses of their niche and discern what is biblical and what is cultural. More ecumenically accepted leaders within each niche tend have a more diluted stance, which is why they are more popular among mainstream Christianity.

I still have much to learn, but at the moment, it seems like:

  • Melting Pot
    Trying to achieve a global Church worldview by weaving together the strengths from the diluted perspectives of more ecumenically accepted leaders achieves more of a melting pot because these leaders are more like each other than they would care to admit. The melting pot muffles their individual strengths.
  • Stained Glass
    However, trying to achieve a global Church worldview by weaving together the strengths from the highly concentrated perspectives of more fringe leaders achieves more of a stained glass effect that better showcases and appreciates each of their strengths, and I think gives a bit brighter total biblical picture.

Both approaches have their pros and cons. In both cases, you must challenge everything against Scripture to see for yourself what is said.

The melting pot method won’t rock your world too hard conceptually. But the melting pot has more subtle weaknesses that can more easily be mistaken as truth.

The stained glass method can mess you up sometimes conceptually. You have to go back to the basics more often and anchor yourself in the gospel, the Great Commission, the two love commandments, worship, and the pursuit of purity. Like a teeter-totter you stretch your perspective some and then go back to the basics before stretching it some more. The stained glass has more obvious weaknesses, but they are more destructive if mistaken as truth.

Currently, I prefer the stained glass approach. It works well for me now but might not be the best approach in the future. It may never be a good approach for you.

I’d love to hear your feedback on these theories.


At The Global Leadership Summit, Mario Vega the Senior Pastor of Misión Cristiana Elim in El Salvador (a church with over 73,000 attendees) took us through 1 Samuel 15 to look at a biblical example of leading through tough decisions.

Historical Context

At this time, the people of the Middle East were transitioning to powerful monarchies. However, Israel remained tribal chiefdoms, and this fragmentation lead them to be vulnerable to their neighbors. Previously, they relied on God, but worry led them to decide they needed a king and a powerful army.

Saul’s First Slip

King Saul was a humble and unassuming person in his early years. Quickly endearing himself to Samuel the prophet. Samuel was extremely proud of Saul and his king, but on one occasion Saul deliberately disobeyed the decree of the Lord. He was greedy and stole cattle. When he was called out, he tried covering it up by saying it was an offering. God was not interested in sacrifice but obedience.

Just the Tip of the Iceberg

Because of this failure, God no longer viewed Saul as one certified to be King. Some may think that God was too hard for rejecting Saul over a single act of disobedience. But when a person engages in dishonest living, they reveal their lack of character. It was just the tip of the iceberg and revealed his selfish ambition. Saul’s lifestyle of disobedience after that showed that God had not been too harsh in rejecting Saul. He grew violent and abused his power. This lead Saul to mass murder of temple priests and even attempt to murder his own son. He pursued David with an obsession.

Those that allow themselves room for moral failure, open the door for further failure to come. Charisma and skills were not enough to keep Saul on the throne of Israel. Integrity of character was far more important. Saul had showed the world his lack of character. And it was very painful for Samuel to accept the fact that God had rejected Saul as king. He spent the entire night crying for Saul. His love for Saul ran deep, and he was deeply grieved that God had disqualified him. This brought Samuel to an ethical crossroads. Samuel would now have to choose between hiss love for God and his love for Saul. In other words, his loyalty to values and loyalty to his friendship.

The 4 phases of Handing Moral Failure of Leadership

1. Denial

Samuel’s pain was so deep that he couldn’t accept the truth. He couldn’t accept that Saul would no longer be king. Doing something that seemed so small caused him to lose everything. Samuel expected God to change his decision, but God’s decision was final. The sun went down and the anguish was uncontrollable. He was forced to confront the new reality, entering the second phase of this difficult proceeds – depression

2. Depression

His love for Saul couldn’t blind him to the reality. Saul was not who he thought he was. He lacked a healthy fear of God, and the evidence was undeniable. There was no turning back. This daunting reality lead him to a deep, deep depression. Samuel walked the dark hours of the night searching for an alternative, one that would not involve firing Saul. However, there were no other options. It was clear that Saul would no longer be King. At about midnight, Samuel entered into the 3rd phase of this difficult decision making process – acceptance.

3. Acceptance

Samuel finally accepted that Saul would no longer be king. This made him feel alone and desolate. If Saul would no longer be King, then who would be? If Samuel was God’s prophet, then it would be his responsibility to anoint the other. An action that would certainly alienate his good friend Saul. Was this a contradiction? Wasn’t he the one that publicly appointed Saul in the first place? The  light of the new day found Samuel still aching with new pain. This process would not be complete until he would hear the voice of God saying, “How long will you grieve over Saul as I have rejected him as the king of Israel. Fill your horn with oil and [go].”

4. Action

It was time to go appoint a new King. It was not the time to look at the past but the future. The plans of God were still on course. It was time for action. The heart finds comfort with every new step of integrity. So Samuel went into action. He filled up his horn with oil. Dried his last tears. Moved forward to appoint a new king of Israel.

Leaders are defined by the ongoing decisions they make. And leadership rises and falls on the decision that are being made.

Are you facing a difficult decision at this moment?
Are you allowing your personal bias to influence your decision?

Maybe you are going through your own dark night of grieving. It is difficult when you have to decide over people’s lives. Theses are decisions that you cannot delegate to any other person. Give yourself permission to grieve, hurt, cry, and walk through depression. All of this is normal. After all you are a human.

But never give yourself permission to avoid doing what is right. And don’t give yourself permission to stay in the valley of depression. Lay your burden with God. Don’t stay stuck in your grieving. Look to the heavens, God has more in store with you. This is the best choice for everyone involved. It is the right decision for you as well. You will never regret doing what is just and walking in integrity. When the years pass by, they will reveal justice and integrity in your action.

In light of these thoughts, be courageous, be strong, live with integrity. The Lord is with you.

Patrick Lencioni: Why Organizational Health is Essential

Craig Van Korlaar —  August 10, 2012

At The Global Leadership Summit, Patrick M. Lencioni discussed the the benefits of focusing on organizational health.

Organization health is the single greatest competitive advantage in business. It is virtually free and accessibly to any leader that want its. Yet it remains virtually untapped. Most leaders haven’t been trained in it. They often feel it is hard to measure or doesn’t feel complex enough.

When Southwest Airlines as asked why competitors don’t copy them, the CEO responded saying that they think it is beneath them.

2 Qualities Needed to Maximize Success

1. Smarts (financing strategy, technology, marketing, intellectual sciences)

  • #1 currently gets 98% of attentions, but it should be closer to 50%.
  • It is almost impossible to distinguish your company based solely on smarts.
  • I’ve never found a company where the executives weren’t intelligent.
  • In fact, they usually have more than enough domain knowledge and expertise.

2. Health (minimal politics, minimal confusion, high moral, high productivity, low turnover)

  • These 5 things allow you to leverage the intelligence of your entire company. Not just it’s leaders.

4 Disciplines of Organizational Health

1. Build a Cohesive Leaderships Team

  • Results
  • Accountability
  • Commitment
  • Conflict
  • Trust

2. Create Clarity

  • Intellectually aligned
  • Mission statements (most don’t work)
  • 6 critical questions
    • Why do we exist? (core purpose)
    • How do we behave?
    • What do we actually do?
    • Who will we succeed?
    • What is most important, right now? (rally cry)
    • Who must do what?

If we can answer these 6 questions, we create clarity in our organizations. They pave the way for empowerment in its true sense of the word.

3. Over-Communicate Clarity

  • If your staff can’t do a good imitation of you when you’re not around, you’re not communicating enough.
  • Don’t be the husband that fails to tell his wife he loves her because, “I already told you that when we got married.”

4. Reinforce Clarity

  • Corporate decisions should constantly enforce them.
  • Don’t punish people for trying to carry these out.
  • You can correct and redirect, but people shouldn’t be afraid to make decisions.
  • Make hard decisions to let people go (employee or customer) if they aren’t a good fit.

A closer look at a few of these questions.

Why do we exist?

  • Every org has to know why it is there. This can be different than what you do.
  • Southwest: “Democratizing travel in America.” Human beings should be able to travel, even if they don’t have a lot of money.
  • Defining this is more than just something you put on a wall or a t-shirt. It has to affect decisions.

How do we behave?

  • Value statements are usually pretty generic, and cover just about everything.
  • Need to get this down to the one or two (maybe 3) key things.
  • Have to avoid confusing them with other values.
  • Not aspirational values. One of Enron’s core values was integrity.
  • A core value is something you are willing to stand up for even if you get punished (may not benefit you financially).
  • Southwest’s value is sense of humor (“fun loving spirit”). When someone asks them to violate a core value, Southwest famously responded, “We’ll miss you.”
  • Don’t sell your soul. One test is if you can make a desion based on a core value even if you know it won’t benefit you financially.
  • Note: You can take a core value too far, but when this happens redirect rather than focus on harsh punishment.
  • Not permission to play standards. These are minimum standards. If you’re going to work here, you should believe…, you shouldn’t cheat on your taxes, etc.

How will we succeed?

What is the most actionable definition of strategy? It is this: The myriad of intentional decision you make that give you a chance to succeed and differentiate you from your competitors. This then means that every decision you make can be viewed through this lens.

What are your 2-3 strategic anchors? 

One day organization health may be the standard. Until then, this is a huge opportunity for competitive advantage.