10Q with Bob Coy of Calvary Chapel Ft. Lauderdale

10Q with Bob Coy

Bob Coy is the senior pastor of Calvary Chapel Ft. Lauderdale, a Florida multi-site church with 3 campuses located in Fort Lauderdale, Boca Raton, and Plantation.


Year Began: 1985
Locations: 3
Weekend Services: 9
Attendance: 18,500
Staff: 720 :: 1/26 attendees
Volunteers: 4300 :: 1/4 attendees
Primary Audiences/Lifestyles Reached: People who’ve been broken and burned out by the empty promises of this world.


1Q = What values and beliefs unify Calvary Chapel‘s staff and drive their performance?

As a Church, we believe that it’s our mission to pick up where Jesus left off, which is the Great Commission to “make disciples” (Matthew 28:19). Everything that we do as a ministry must meet the criteria of making disciples. If it doesn’t, then we don’t do it.

2Q = What is Calvary Chapel’s chain of command from the senior pastor to the church volunteers?

As the Senior Pastor of Calvary Chapel, I’m supported by several (at this point 22) Assisting Pastors. Each of these Assisting Pastors oversees a team of support staff and key volunteers who actively implement the goals of their respective ministries. We also have a person on staff whose sole responsibility is to make sure that people who have a heart to volunteer are matched up with the ministries that would be best served by their spiritual and natural gifts.

3Q = For big decisions, what is Calvary Chapel’s decision making process?

Our leadership team firmly believes that there’s safety in the multitude of counselors (Proverbs 11:14), which is why all of our major decisions are taken to and made at our regularly scheduled pastoral and board meetings. If there’s difficulty in arriving at a consensus decision, then the decision is made to wait and pray until it becomes very clear which course of action we should take or not take.

4Q = How does Calvary Chapel market itself?

We want people to know that Calvary Chapel is an environment where people will be welcomed, loved, encouraged, valued, and instructed in and challenged by God’s Word. Above all, our church is a place where people can expect to find and cultivate an intimate relationship with Jesus Christ.

We communicate this through every creative means available to us from the latest advances in multi-media to rolling up our sleeves and meeting our community’s needs through various outreaches. We want to take advantage of the fact that we live in the information age by providing a strong virtual presence, but we also understand the importance of keeping things relational.

5Q = What is the most effective thing Calvary Chapel has done to reach people?

Generally speaking, preaching Christ and Him crucified (1 Corinthians 2:2), but specifically, we’ve experienced an exponential impact on our community through our Christmas Eve and Easter Services. Using a public venue like an arena or stadium gives us a great opportunity to get the gospel message to those who need to hear it. I’m always amazed at how God uses these celebrations in the lives of those who wouldn’t normally consider going to church.

6Q = What is your leadership style?

I pray that my leadership style is similar to Christ’s by being servant-based (John 13). In God’s economy, the greatest in the Kingdom is also the greatest servant (Matthew 20:27) and so I strive to wash as many feet as possible. Over the years, I believe that God has blessed this model by surrounding me with many others who are also servant-minded, which has enabled our ministry to grow and advance year after year.

7Q = Who has influenced you the most as a leader?

I have been blessed with many godly role models over the years. But without question, my understanding of God, His Word, and “doing church well” has been influenced by Pastor Chuck Smith more than any other single individual. He’s the man that I call “Pastor”.

8Q = What resources have had the biggest impact on how you do ministry?

I have a strong appreciation of the literary legacy left to us by the “stalwarts” of the faith; men like Charles Spurgeon, Matthew Henry, G. Campbell Morgan, Charles Finney, Martyn Lloyd-Jones, A.W. Tozer, and Henry Ironside. I’ve also reaped enormous benefits from more contemporary authors like Philip Yancey, Charles Stanley, Max Lucado, Charles Swindoll, Norman Geisler, Josh McDowell, James MacDonald, Lee Strobel, and Andy Stanley.

I’ve been greatly impacted by the various Calvary Chapel conferences that I’ve been privileged to take part in, as well as the times that I’ve spent at The Billy Graham Training Center.

As for the Internet, there’s so much out there that it’s difficult to single out any specific sites. But as a whole, it’s an invaluable tool for taking our society’s pulse and knowing what kind of questions the world is asking. In that sense, the Internet has had a tremendous impact on how I do ministry.

9Q = What is the greatest ministry lesson you have learned?

I’d have to list two here.  One is to keep the message of Christ and Him crucified front and center in all things (1 Corinthians 2:2), nothing else in this world has the power to change lives. The second is to remember that God desires to accomplish His work by the power of His Spirit. Kingdom business isn’t accomplished by man’s might or power, but it’s by His Holy Spirit who actively works in the lives of those who are surrendered and submitted to Him (Zechariah 4:6).

10Q = What is the best advice you have for church leaders?

As simplistic as it sounds, I can offer no better advice than what Jesus tells us in Matthew 6:33, to seek Him and His righteousness first, and then to entrust everything else in life (including the matters of ministry) to Him. A church leader who does that is a success in God’s eyes, which is all that really matters…everything else is up to Him.

Be sure to check out Church Relevance’s “10Q” category to read previous 10Q interviews.

10Q with Mark Batterson of National Community Church


10Q with Mark Batterson

Mark Batterson is the senior pastor of National Community Church, a multi-site church in Washington, D.C. with 4 campuses located at Union Station, Ballston Common Mall, Georgetown (new), and Ebenezers Coffeehouse. Mark is also the author of ID, In a Pit with a Lion on a Snowy Day, and Right-Brain Church (’08 release).


Year Began: 1996
Locations: 4
Weekend Services: 8 by October
Attendance: 1,250
Staff: 19 :: 1/66 attendees
Volunteers: 350-400 :: 1/3 to 1/4 attendees
Primary Audiences/Lifestyles Reached: 73% single twenty-somethings :: 25% unchurched :: 50% dechurched


1Q = What values and beliefs unify National Community Church’s staff and drive their performance?

We have a dozen core values.  And a few of them have really become touchstones for the way we do church:

  • Everything is an experiment.
  • Irrelevance is irreverence.
  • Pray like it depends on God and work like it depends on you.
  • The church ought to be the most creative place on the planet.
  • Expect the unexpected.
  • Love people when they least expect it and least deserve it.

2Q = What is National Community Church’s chain of command from the senior pastor to the church volunteers?

We have intentionally avoided bureaucracy like the plague!

We have an executive leadership team that functions as the board. For what it’s worth, it is a combination of staff and non-staff. We made a decision early on not to discriminate against those who are trained and called to full-time ministry. It didn’t make sense to us. So staff can serve in the highest decision-making capacity at National Community Church.

We also have a stewardship team that provides financial accountability. The staff comes up with the budget, but the budget is approved by the Stewardship Team.

3Q = For big decisions, what is National Community Church’s decision making process?

We don’t vote on anything except ratifying our Stewardship Team and Executive Leadership Team. We do, however, survey our congregation like crazy! But it is a different psychology and vibe. We get great input that is invaluable. But it’s not political.

We really let our leaders lead–all the way from the Lead Pastor to Small Group Leaders. We expect our leaders to get a vision from God and go for it. We have checks and balances in place, but we have a very empowering culture.

4Q = How does National Community Church market itself?

86% of NCCers come to National Community Church for the first-time because of a personal invitation. Because of that, we do lots of invite cards to help turn our attendees into inviters. Our motto is that church is a tag-team sport. When NCCers walk in they tag me and our creative team and say “go for it.” When they walk out we tag them and say “go for it.”

We also do direct mailings, outreach events, and our coffeehouse on Capitol Hill is probably our greatest marketing tool.

5Q = What is the most effective thing National Community Church has done to reach people?

While I love our creative sermon branding, I honestly think our servant evangelism is the engine that drives us. But the key is having lots of entry points. Alpha has been a big entry point for us. So has our podcast and webcast. Even my blog is a touch point for people who are checking out NCC.

6Q = You have mentioned before that National Community Church reaches mostly single twenty-somethings and has a high yearly turnover rate. Since your time to reach these students and young workers is limited, what does NCC do to create meaningful relationships with them in such a short amount of time?

We do small groups in a semester system which allows us to heavily and creatively promote groups three times a year. We also do connection points after our services where we encourage people to:

  1. plug into a small group
  2. plug into a ministry

We really try to keep assimilation streamlined and simple!

7Q = What is your leadership style?

I think I’m a team leader. I played sports throughout high school and college, and I probably function the same way. I try to motivate our team and then let go. I used to micro-manage, but as National Community Church has grown, it’s impossible to know everything about everything that is going on so I’m trying to do less so we can do more!

Our structure at NCC has been very flat, but we’re discovering that an organization shift is absolutely necessary for us to go to the next level and maintain sanity. I had eleven direct reports last year. With some of our restructuring I now have five.

8Q = Who has influenced you the most as a leader?

Honestly, my father-in-law, Bob Schmidgall, has had the greatest influence. He planted and pastored one church in Naperville, Illinois for 30+ years. I saw the impact of longevity! He set an example I’m trying to follow. Lord willing, I’d love to pastor one church for life!

I also have my fair share of guys I really like and look up to–Erwin McManus, Craig Groeschel, Andy Stanley, etc. So grateful for the great teachers and leaders that are pastors to pastors!

9Q = What resources have had the biggest impact on how you do ministry?

I used to read 150-200 books a year. And I still read about 75-100 books. I’m reading a little less now that I’m writing a little more. But I honestly think it is the cumulative effect.

I’m also a big believer in conferences. In fact, we take our entire staff to the Catalyst Conference in Atlanta every year.

And I love doing recon at other churches. It keeps us from becoming a closed system.

10Q = What is the best advice you have for church leaders?

You have to be yourself. You have to keep learning. And you have to have fun.

And don’t worry about church growth. Focus on personal growth. If you keep growing personally, you won’t have to worry about church growth!

Be sure to check out Church Relevance’s “10Q” category to read previous 10Q interviews.

10Q with Perry Noble of NewSpring Church

10Q with Perry Noble

Perry Noble is the senior pastor of NewSpring Church in Anderson, SC.


Year Began: 2000
Locations: 1
Weekend Services: 4
Attendance: 8,000
Staff: 80 :: 1/100 attendees
Volunteers: 2000 :: 1/4 attendees
Primary Audiences/Lifestyles Reached: singles in their mid 20’s and young families in their 30’s and 40’s


1Q = What values and beliefs unify NewSpring Church‘s staff and drive their performance?

We have a desire to make the name of Jesus Christ famous… and we believe that will happen as the church continues to become the place that HE originally designed it to be. We believe in excellence AND the power of God—which means we are going to do all that we can, knowing that without God’s help that we will fall incredibly short of doing anything significant.  

2Q = What is NewSpring Church’s chain of command from the senior pastor to the church volunteers?

We are a staff led church. Currently we have a senior management team that I, along with five other guys, serve on. They, in turn have direct reports, and many of their direct reports also have a staff working with them. It really is easier to see on an org chart. 

3Q = For big decisions, what is NewSpring Church’s decision making process?

We pray like CRAZY and BEG God for wisdom— then our senior management team meets and makes the decision. No business meetings! 

4Q = How does NewSpring Church market itself?

We have tried just about everything from television commercials to billboards to newspaper ads, but we keep coming back to the BEST way to market a church is to, week after week, deliver an excellent presentation… and people will go and tell their friends about it and invite them back the next week. 

5Q = What is the most effective thing NewSpring Church has done to reach people?

About once or twice a year I will teach on the subject of evangelism and why it is so important to tell our lost friends and family members about Christ. At the end of that message, I will challenge people to invite their friends the next week because I will be presenting the Gospel. EVERY TIME we do this, we have record numbers show up the next week! 

6Q = What is your leadership style?

I would say I am a “trust the guys around me to get it done” kind of guy. I love casting vision, and I will lead through that process, but many times I get out of the loop in regards to the specifics. 

7Q = Who has influenced you the most as a leader?

OK, I know that JESUS is the spiritual answer… but other than HIM I would have to say… wow… this is tough… currently either Andy Stanley or Craig Groeschel

8Q = What resources have had the biggest impact on how you do ministry?

Anything that Hybels writes on leadership!!! 

I LOVE the C3 conference at Fellowship Church, I go just about every year. And Catalyst is a great conference as well. 

9Q = What is the greatest ministry lesson you have learned?

Ministry takes WORK. The people who sit around and “wait on God to do it all” are still sitting and waiting! 

10Q = What is the best advice you have for church leaders?

DO EXACTLY WHAT GOD HAS CALLED YOU TO DO! Don’t screw around with His vision… we will one day stand before God and be held accountable by HIM… not some board of deacons or elders.  

Be sure to check out Church Relevance’s “10Q” category to read previous 10Q interviews.